Job Title: Patient Access Administrator
Working hours: 9-5
Salary: £11.44 per hour
Contract length: Until 31/03/2025 (Subject to extension)

Role overview:

The role of a Patient Access Administrator is to provide an efficient and high quality appointment, reception and administration service within the Imaging and Nuclear Medicine Department. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The Patient Access Administrator will not only need to be able to work alone and use their own initiative but also as part of a large team of admin staff across the Imaging Department. The Patient Access Administrator must ensure patients are accurately registered and processed on the Radiology Information System (CRIS) and Patient Administration System (Oasis) and have the ability to book and schedule appointments on CRIS.

Main Duties and Responsibilities:

• Communication
• Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.
• Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement.
• Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.
• Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, patients/relatives, GPs and other hospitals.
• Service Delivery and Improvement

Administration duties:

• Ensure accurate input of patient and referral details when registering on the Radiology Information System (CRIS). Interpret medical terminology, anatomical and physiological terms and code the form accordingly requiring high levels of concentration.
• Ensure the referral form is scanned on the appropriate patient entry on the Radiology Information System.
• Ensure accurate input of patient details when registering on the Patient Administration System (Oasis).
• Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.
• Support the Patient Access Manager with induction and orientation of new staff.
• Provide training in departmental procedures and give daily supervision as required. Offer support and advice to inspire confidence.
• Support the Service Improvement program including QSI (Quality Standard for Imaging) taking active participation in data collection, process mapping and meetings as required. To regularly review the service provided, ensuring it is both appropriate and of a high quality. Adopt and implement agreed service development in line with Directorate and Trust objectives.
• Work in close conjunction with the Patient Access Manager to review working practices, identify and propose new improved ways of working and find solutions to problems.
• Monitor and maintain appropriate levels of stationery informing the Patient Access Manager of any potential problems in a timely manner.
• Ensure confidentiality is maintained at all times and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.
• Any other duties commensurate with the grade of this post including adherence to appropriate Trust policies

Patient Access Administrator Duties:

• Using specialised knowledge of radiographic procedures and systems, schedule and book appointments on Radiology Information System (CRIS) and distribute the examination literature to patients for all Imaging modalities (Computerised Tomography, Magnetic Resonance Imaging, Ultrasound, fluoroscopy, plain film). You must consider at all times any specific requirements that the patient may have and adjust the preparation accordingly.
• Maintain and monitor an accurate electronic three-tier system (request, waiting and partial booking) so that appointments are made in line with priority and local targets.
• Advise the Patient Access Manager or Admin Team Leaders if there are any problems with waiting times and booking patient appointments within local targets.
• Have the ability to exchange information regarding appointments and procedures when dealing with telephone enquiries from patients and staff. Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times.

Reception duties:

• Ensure patients are received at reception, inform appropriate staff of their arrival and deal with any concerns the patient might have in a professional and courteous way
• Be responsible for incoming referrals received via order comms, fax or post.
• Distribute all named correspondence.
• Deal efficiently with all staff and patient enquiries by phone or in person, acting on own initiative and with tact and diplomacy at all times.
• Ensure that all messages are relayed as quickly as possible to the appropriate staff.

If you are interested in this role please apply, all applications are viewed daily. Alternatively please contact Daisy on or Lauren on

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.