Job title : Citygate Skoda slough Service Advisor Apprenticeship
Vacancy ID : 14308
Investor Group : Citygate Holdings Ltd
Site : Citygate ŠKODA Slough
Postcode : SL1 5QA
Recruitment Advisor : Carl Birkby
Recruiter email :
Hourly rate : 8
Specialism : Service Advisor Apprenticeship
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-11-16 00:00:00
Anticipated start date : 2026-11-23 00:00:00
Employer description : ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.
Job description :

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.   

Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:  

• Use of diagnostic equipment to identify vehicle faults. 

• Testing of parts and systems to ensure correct working.  

• Following checklists to ensure all critical parts of vehicles are examined.  

• Carrying out bumper to bumper overview, service, and inspection.  

• Maintenance of electronic systems including on board entertainment systems.  

• Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.   

• Completion of legible and accurate paperwork for the customers and centres records.  

• Maintenance of a clean and tidy work environment.  

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.  

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

Training provided 

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.  

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. 

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.  

As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. 

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. 

Qualifications received 

On successful completion of the three-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): 

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) 

• Certificate in Automotive Refrigerant Handling 

• Brand specific certifications 

Future prospects 

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.  

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. 

Brief Overview of the Vacancy : This apprenticeship offers the opportunity to train as a qualified Service Technician/Mechanic, gaining hands-on experience in servicing, maintaining and repairing light vehicles. It's an excellent opportunity for a motivated and hardworking individual looking to build a long-term automotive career with strong earning potential and progression opportunities upon completion.
Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and Science.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. ?

'Equivalent' grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Personal Qualities : Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about sho