This is an exciting opportunity for a Customer Service Administrator to join a manufacturing and production company, ensuring smooth day-to-day operations within the customer service department.

Client Details

This small-sized organisation is based in Lancing and is dedicated to providing high-quality products and services to its clients.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond to customer enquiries via phone and email in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions using internal systems.
• Process customer orders and ensure timely delivery of products or services.
• Coordinate with internal teams to resolve customer issues and queries effectively.
• Provide administrative support to the customer service department as needed.
• Monitor and manage customer accounts to ensure accurate billing and updates.
• Prepare reports and summaries for management review.
• Contribute to the continuous improvement of customer service procedures and processes.

Profile

A successful Customer Service Administrator should have:

• Previous experience in a customer service or administrative role, ideally within the life science industry.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office applications.
• Excellent written and verbal communication skills.

Job Offer

• Competitive salary in the range of £24,000 - £25,000
• Permanent position with long-term career prospects.
• Supportive work environment based in Lancing.