Our prestigious client in Basildon is looking to recruit a permanent Teleales Administrator.

As the Telesales Administrator you will be responsible for ensuring customer satisfaction is exceeded with every client contact which will be regular via phone, email and contact. Help maintain the warehouse and ensure it's fully stocked and products are sent in a timely manner to the clients. Following and understanding all the companies policies and procedures and be able to accurately describe product features and benefits.

Responsibilities will include:

• Ensure high levels of customer satisfaction through excellent sales service
• Submission of pricing/quotes/tenders to customers and to progress the enquiry to point of sale.
• Regular contact/emails/telephone calls to customers, including some cold calling/telesales
• Help maintain a fully stocked warehouse
• Ascertain customer's needs and wants
• Recommend items that match customer needs
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all company's policies and procedures

Requirements and skills

• Proven working experience in Office sales
• Must have the ability to retain technical knowledge
• Account development, liaison with customers, dealing with any issues.
• Co-ordinating price enquiries
• Basic understanding of sales principles and customer service practices
• Liaison with sales team to provide efficient service to customers
• Proficiency in English
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills including Word/Excel/Email

Experience of working in Chemical, pharmaceutical, oil and dangerous substances sales would be a distinct advantage.

Monday to Friday 9.00am- 5.00pm

20 days holiday + bank holidays and Christmas period shut down

Please apply on line if you feel you have the skills and ability to do this role!