Clinical Customer Service Representative

Oxford (Hybrid) | Permanent | Competitive Salary

Reed is partnering with an innovative biotechnology organisation to recruit a Clinical Customer Service Representative. This is an exciting time to join a growing business that is making a real impact within personalised healthcare and diagnostic testing.

The Role

You'll act as the key point of contact between healthcare professionals and laboratory teams, ensuring a smooth customer journey from test order through to results. You'll manage enquiries, support sample submissions, resolve billing queries, and build strong relationships with clinics and healthcare providers.

What We're Looking For

• Previous customer service, technical support, or account management experience.
• Experience within healthcare, clinical research, diagnostics, laboratory services, or life sciences would be advantageous.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• Confident using Microsoft Office and CRM/order management systems.
• A proactive, customer-focused approach with the ability to work independently.

Why Apply?

• Hybrid working.
• Join a growing and innovative biotechnology business.
• Exciting opportunity to play a key role in improving patient outcomes.
• Supportive and collaborative team environment.

Interested? Apply today to learn more about this exciting opportunity.